Privacy policy

Rely is committed to protecting and respecting your privacy. 

This Privacy Policy describes our practices in connection with information that we collect through websites operated by us from which you are accessing this Privacy Policy (the “Websites”), through the software applications made available by us for use on or through computers and mobile devices (the “Apps”), through the Rely social media pages listed below:

• LinkedIn : https://www.linkedin.com/company/rely-solutions/
• Youtube :  https://www.youtube.com/@RelySolutions

(collectively, our “Social Media Pages”) as well as through HTML-formatted email messages that we send to you that link to this Privacy Policy (collectively, including the Websites, the Apps and our Social Media Pages, the “Services”).

What types of personal data do we collect?

“Personal Data” are data that identify you as an individual or relate to an identifiable individual, including:

• Name
• Postal address (including billing and shipping addresses)
• Telephone number
• Email address
• Social media account ID

How do we collect Personal Data?

We and our service providers collect Personal Data in a variety of ways, including:

Through the Services

• We collect Personal Data through the Services, for example, when you sign up for a newsletter, or register an account to access the Services.

Offline

• We collect Personal Data from you offline, e.g., attend one of our trade shows, or correspond with us by phone or otherwise.

From Other Sources

• We receive your Personal Data from other sources, for example:
  • publicly available databases
  • joint marketing partners, when they share the information with us;
• If you connect your social media account to your Services account, you will share certain Personal Data from your social media account with us, for example, your name, email address, photo, list of social media contacts, and any other information that may be or you make accessible to us when you connect your social media account to your Services account.

We need to collect Personal Data in order to provide the requested Services to you. If you do not provide the information requested, we may not be able to provide the Services. If you disclose any Personal Data relating to other people to us or to our service providers in connection with the Services, you represent that you have the authority to do so and to permit us to use the information in accordance with this Privacy Policy.

How do we use your Personal Data?

We and our service providers use Personal Data for legitimate business purposes including:

Providing the functionality of the Services and fulfilling your requests.

• To provide the Services’ functionality to you, such as arranging access to your registered account, and providing you with related customer service.
• To respond to your inquiries and fulfil your requests, when you contact us via one of our online contact forms or otherwise, for example, when you send us questions, suggestions, compliments or complaints, or when you request a quote for or other information about our Services.
• To send administrative information to you, such as changes to our terms, conditions and policies.

We will engage in these activities to manage our contractual relationship with you and/or to comply with a legal obligation.

Providing you with our newsletter and/or other marketing materials and facilitating social sharing.

• To send you investor-related notifications and marketing related emails, with information about our services, new products and other news about our company.
• To facilitate social sharing functionality that you choose to use.

We will engage in this activity with your consent.

Analysis of Personal Data for business reporting and providing personalized services.

• To measure and understand the effectiveness of the content we serve to you and others and to analyze or predict our users’ preferences in order to prepare aggregated trend reports on how our digital content is used, so we can improve our Services.
• To better understand you, so that we can personalize our interactions with you and provide you with information and/or offers tailored to your interests.
• To ensure content from the Services is presented in the most effective manner for you and your device.
• To better understand your preferences so that we can deliver content via our Services that we believe will be relevant and interesting to you.

We will provide personalized services either with your consent or because we have a legitimate interest.

Allowing you to participate in internal competitions.

• We may offer you the opportunity to participate in internal competitions.
• Some of these competitions have additional rules containing information about how we will use and disclose your Personal Data.

We use this information either with your consent or to manage our contractual relationship with you.

Aggregating and/or anonymizing Personal Data.

• We may aggregate and/or anonymize Personal Data, so that they will no longer be considered Personal Data. We do so to generate other data for our use, which we may use and disclose for any purpose.

We will engage in this activity because we have a legitimate interest.

Accomplishing our business purposes.

• For data analysis, for example, to improve the efficiency of our Services;
• For audits, to verify that our internal processes function as intended and are compliant with legal, regulatory or contractual requirements;
• For fraud and security monitoring purposes, for example, to detect and prevent cyberattacks or attempts to commit identity theft;
• For developing new products and services;
• For enhancing, improving, or modifying our current products and services;
• For identifying usage trends, for example, understanding which parts of our Services are of most interest to users;
• For determining the effectiveness of our promotional campaigns, so that we can adapt our campaigns to the needs and interests of our users; and
• For operating and expanding our business activities, for example, understanding which parts of our Services are of most interest to our users so we can focus our energies on meeting our users’ interests;

We engage in these activities to manage our contractual relationship with you, to comply with a legal obligation, and/or because we have a legitimate interest.

Do we use cookies?

We use cookies to enhance your experience using the Website. Cookies are small files which, when placed on your device, enable us to provide certain features and functionality. For more information about cookies, please refer to our Cookies Policy.

How do we share your Personal Data?

We disclose your Personal Data:

To our affiliates for the purposes described in this Privacy Policy.

• You can consult the list and location of our affiliates by contacting us via Privacy@ten.com
• Rely is the party responsible for the management of the jointly-used Personal Data.

To our third party service providers, to facilitate services they provide to us.

• These can include providers of services such as website hosting, data analysis, information technology and related infrastructure provision, customer service, email delivery, auditing, and other services.

By using the Services, you may elect to disclose Personal Data

• On message boards, chat, profile pages, blogs and other services to which you are able to post information and content (including, without limitation, our Social Media Pages). Please note that any information you post or disclose through these services will become public and may be available to other users and the general public.
• Through your social sharing activity. When you connect your Services account with your social media account, you will share information with your friends associated with your social media account, with other users, and with your social media account provider. By doing so, you authorize us to facilitate this sharing of information, and you understand that the use of shared information will be governed by the social media provider’s privacy policy.

Other Uses and Disclosures

We also use and disclose your Personal Data as necessary or appropriate, especially when we have a legal obligation or legitimate interest to do so:

To comply with applicable law.

• This can include laws outside your country of residence.

To respond to requests from public and government authorities.

• These can include authorities outside your country of residence.

To cooperate with law enforcement.

• For example, when we respond to law enforcement requests and orders.

For other legal reasons.

• To enforce our terms and conditions; and
• To protect our rights, privacy, safety or property, and/or that of our affiliates, you or others.

In connection with a sale or business transaction.

• We have a legitimate interest in disclosing or transferring your Personal Data to a third party in the event of any reorganization, merger, sale, joint venture, assignment, transfer or other disposition of all or any portion of our business, assets or stock (including in connection with any bankruptcy or similar proceedings). Such third parties may include, for example, an acquiring entity and its advisors.

​Where do we store your Personal Data?

Your Personal Data may be stored and processed in any country where we have facilities or in which we engage service providers, and by using the Services you understand that your data will be transferred to countries outside of your country of residence, including the United States, which may have data protection rules that are different from those of your country. In certain circumstances, courts, law enforcement agencies, regulatory agencies or security authorities in those other countries may be entitled to access your Personal Data.

If you are located in the EEA: Some of the non-EEA countries are recognized by the European Commission as providing an adequate level of data protection according to EEA standards (the full list of these countries is available here. For transfers from the EEA to countries not considered adequate by the European Commission, we have put in place adequate measures, such as standard contractual clauses adopted by the European Commission to protect your Personal Data. You may obtain a copy of these measures by contacting Privacy@ten.com.

The security of your Personal Data

Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your Personal Data, we cannot guarantee the security of your information transmitted through the Website; any transmission is at your own risk. If you have reason to believe that your interaction with us is no longer secure, please immediately notify us in accordance with the “Contact” section below.

How long do we store your Personal Data?

We will retain Personal Data for as long as needed or permitted in light of the purpose(s) for which they were obtained and consistent with applicable law.

The criteria used to determine our retention periods include:

• The length of time we have an ongoing relationship with you and provide the Services to you (for example, for as long as you have an account with us or keep using the Services);
• Whether there is a legal obligation to which we are subject (for example, certain laws require us to keep records of your transactions for a certain period of time before we can delete them); or
• Whether retention is advisable in light of our legal position (such as in regard to applicable statutes of limitations, litigation or regulatory investigations).

What are my rights about my Personal Data?

Your choices regarding our use and disclosure of your Personal Data

We give you choices regarding our use and disclosure of your Personal Data for marketing purposes. You may opt-out from:

• Receiving electronic communications from us: If you no longer want to receive investor-related or marketing-related emails from us on a going-forward basis, you may opt-out by contacting us at: Privacy@ten.com.
• Our sharing of your Personal Data with affiliates for their direct marketing purposes: If you would prefer that we discontinue sharing your Personal Data on a going-forward basis with our affiliates for their direct marketing purposes, you may opt-out of this sharing by contacting us at: Privacy@ten.com.
• Our sharing of your Personal Data with unaffiliated third parties for their direct marketing purposes: If you would prefer that we discontinue sharing your Personal Data on a going-forward basis with unaffiliated third parties for their direct marketing purposes, you may opt-out of this sharing by contacting us at: Privacy@ten.com.

We will try to comply with your request(s) as soon as reasonably practicable. Please note that if you opt-out of receiving marketing-related emails from us, we may still send you important administrative messages, from which you cannot opt-out.

How you can access, change or delete your Personal Data

If you would like to request to review, correct, update, suppress, restrict or delete Personal Data that you have previously provided to us, or if you would like to request to receive an electronic copy of your Personal Data for purposes of transmitting them to another company (to the extent this right to data portability is provided to you by applicable law), you may contact us at: Privacy@ten.com. We will respond to your request consistent with applicable law.

In your request, please make clear what Personal Data you would like to have changed, whether you would like to have your Personal Data suppressed from our database or otherwise let us know what limitations you would like to put on our use of your Personal Data. For your protection, we may only implement requests with respect to the Personal Data associated with the particular email address that you use to send us your request, and we may need to verify your identity before implementing your request. We will try to comply with your request as soon as reasonably practicable. Please note that we may need to retain certain information for recordkeeping purposes.

Questions and complaints

In the event that you have a question about how we process your Personal Data or wish to make a complaint, please contact us in the first instance at Privacy@ten.com and we will endeavour to deal with your request as soon as possible. If you are an individual in Germany, you can contact our German DPO via Privacy@ten.com.

If you are an individual in the EU, you may also lodge a claim with a data protection authority for your country or region, or where an alleged infringement of applicable data protection law occurs.

What about privacy on other sites?

This Privacy Policy does not address, and we are not responsible for, the privacy, information or other practices of any third parties, including any third party operating any website or service to which the Services link. The inclusion of a link on the Services does not imply endorsement of the linked site or service by us or by our affiliates.

In addition, we are not responsible for the information collection, use, disclosure or security policies or practices of other organizations, such as Facebook, Twitter, YouTube, Instagram, LinkedIn, any other app developer, app provider, social media platform provider, operating system provider, wireless service provider or device manufacturer, including with respect to any Personal Data you disclose to other organizations through or in connection with the Apps or our Social Media Pages.

Use of Services by minors

The Services are not directed to individuals under the age of sixteen (16), and we do not knowingly collect Personal Data from individuals under 16.

Sensitive information

We ask that you not send us, and you not disclose, any sensitive Personal Data (e.g., social security numbers, information related to racial or ethnic origin, political opinions, religion or other beliefs, health, biometrics or genetic characteristics, criminal background or trade union membership) on or through the Services or otherwise to us.

Changes

The “LAST UPDATED” legend at the top of this Privacy Policy indicates when this Privacy Policy was last revised. Any changes will become effective when we post the revised Privacy Policy on the Services.

Contact

Any Questions? Please contact us at Privacy@ten.com

Because email communications are not always secure, please do not include credit card or other sensitive information in your emails to us.